REFUND POLICY
Effective date: April 24, 2022
This Refund Policy is an integral part of the Offer Agreement available at: https://dreadfish.am/ofertaen⁠
By purchasing services, the Customer agrees to the terms of this Refund Policy.
1. GENERAL PRINCIPLES
1.1. The Contractor provides information and consulting services in digital form, including access to information materials and/or consulting support.
1.2. Due to the nature of digital services and immediate access to intellectual property, refunds are subject to the conditions set out below.
2. REFUNDS BEFORE SERVICE DELIVERY
2.1. The Customer has the right to cancel the service before the Contractor begins providing it.
2.2. In such cases, the Customer is entitled to a refund minus actual costs incurred by the Contractor, including but not limited to:
administrative expenses;
payment processing fees;
costs related to preparation of materials or services.
3. REFUNDS AFTER SERVICE DELIVERY HAS STARTED
3.1. Once access to Information Materials has been granted or services have begun, the service is considered to be in the process of delivery.
3.2. If the Customer unilaterally refuses the service after it has started, the refund amount (if any) will be calculated taking into account:
the volume of services already provided;
the duration of access used;
actual expenses incurred by the Contractor.
3.3. If the service has been fully provided (including expiration of the access period of one calendar month), the service is deemed properly rendered, and no refunds are issued.
4. NON-REFUNDABLE CASES
4.1. Refunds are not provided in the following cases:
if the Customer is dissatisfied with the subjective results or expectations from the service;
if the Customer fails to use the provided access;
if the service could not be delivered due to circumstances beyond the Contractor’s control;
after the full service period has expired without a formal claim submitted in accordance with the Offer.
5. FULL REFUNDS
5.1. A full refund is issued only if the service was not provided due to the Contractor’s fault.
6. REFUND METHOD
6.1. Refunds are made using the same payment method used for the original transaction.
6.2. Processing times may vary depending on the payment provider and are not controlled by the Contractor.
7. CLAIM PROCEDURE
7.1. To request a refund, the Customer must submit a written request to: diveinsmm@gmail.com
7.2. The request must include:
full name;
payment details;
description of the issue and grounds for the refund.
7.3. Claims are reviewed within 30 (thirty) calendar days in accordance with the Offer Agreement.